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Check the following:

  1. The RADIUS server specified in /etc/radsec.conf is running and can be reached over TLS or UDP (depending on your setting in radsec.conf).
  2. Check that the <RP-realm> value in the tidc command-line is what you have registered for your organisation in your Trust Router operator's Moonshot portal.
  3. There may be a problem with the your Trust Router operator's APC or the trust router. Please contact your Trust Router operator.

 


Problem

I can't seem to be able to connect my service to the trust router infrastructure. I get the following error when running the TIDC command:

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Check the following:
  1. You have the FreeRADIUS user (freerad on Debian systems, radiusd on RHEL systems) listed in /etc/moonshot/flatstore-users.
  2. You are running the TIDC command as the FreeRADIUS user and that you have run the unset DISPLAY command before running the TIDC command.
  3. You have imported the Trust Router credentials using the moonshot-webp command as the FreeRADIUS user in Section 4.4.1 of Install an IdP on Debian 7/Ubuntu/Raspbian or Install an IdP on RHEL/CentOS/SL 6. To verify you have, execute ls -la ~/.local/share/moonshot-ui/identities.txt as the FreeRADIUS user, and you should see the file listed.
  4. If you use Network Address Translation (NAT), check that you are forwarding TCP ports 2083 and 12309 both in- and outbound, and that the public IP address is correct in the configuration of your Trust Router operator.
  5. If your service is firewalled, check that TCP ports 2083 and 12309 are open both in- and outbound, and that the public IP address is correct in the configuration of your Trust Router operator. Your firewall should also support hairpinning.
  6. You are running the newest version of the trust router and Moonshot software. If you were part of the Janet or GÉANT Moonshot Pilots, you must update your software to the newest versions.
  7. You have installed the dbus-x11 package. This package is not installed as part of the package dependencies, but it is part of the instructions in Section 2 of the platform-specific instructions for Install an Identity Provider. It is a client library and will not require the installation of the X11 system.

 


Problem

I can't seem to be able to connect my service to the trust router infrastructure. I get the following error when running the TIDC command:

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Check the following:
  1. Your hostname must resolve correctly. Check that the hostname and hostname -f commands return the same name.
  2. Check that your hostname resolves with nslookup

 


Problem

I can't seem to be able to connect my service to the trust router infrastructure. I get the following error when running the TIDC command:

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Check the following:
  1. There may be a problem with your organisation's Trust Router network credentials: 
    1. If you were part of the Janet Moonshot pilot, your credential will cease to function on March 20, 2015.
    2. After March 25, 2015, contact your Trust Router operator.
  2. Check with your Trust Router operator that your organisation's Trust Router credential trust anchors are correct if you see a message similar to the below immediately before the error message:

    Code Block
    CTRL-EVENT-EAP-TLS-CERT-ERROR reason=1 depth=0 subject='...' err='Server certificate mismatch'
    SSL: SSL3 alert: write (local SSL3 detected an error):fatal:unknown CA
    OpenSSL: openssl_handshake - SSL_connect error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed

 



Problem

I can't seem to be able to connect my service to the trust router infrastructure. It seems to start but then I get the following error when running the TIDC command:

...

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  1. There may be a problem with your organisation's Trust Router network credentials.
  2. Check that the values of your RP realm parameter in the TIDC command-line matches the rp_realm parameter in the FreeRADIUS realm module of your RP proxy and that the value is also present in the trust configuration of your Trust Router operator.
  3. The trust router may be down. This should not be the case, but it occasionally happens. Give it a few minutes and then try again.

    Warning

    If the problem persists, please get in touch with your Trust Router operator!

 



Problem

I can't seem to be able to connect my service to the trust router infrastructure. It seems to start but then I get the following error when running the TIDC command:

...

Solution:

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  1. There appears to be a problem either with your organisation's Trust Router network credentials or with the RP realm that you specified on the command-lineCheck that the TIDS service is running and, if you are using firewalls, that the port on tcp/12309 is open to accept traffic from the outside world, and that services on your server can reach port tcp/12309 anywhere in the outside world.
  2. Check that you have imported the credentials file as the FreeRADIUS user, that you are running the TIDC command as the FreeRADIUS user, and that you have run the unset DISPLAY command before running the TIDC command.
  3. Check that the value of your RP realm is correct and that it is also in the configuration of your Trust Router operator.
  4. Check that the TIDS service is running.

 

  1. There appears to be a problem either with your organisation's Trust Router network credentials or with the RP realm that you specified on the command-line.


Problem

I can't seem to be able to connect my service to the trust router infrastructure. It seems to start but then I get the following error when running the TIDC command:

...

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  1. There appears to be a problem with the RP realm that you specified.
  2. Check that:
    1. the value of your RP realm is correct and that it is also in the configuration of your Trust Router operator.
    2. the value of your RP realm is specified in the second parameter of the TIDC command-line.
    3. you have not specified your ID Provider realm by accident, if it differs from your RP realm.

 


Problem

I can't seem to be able to connect my service to the trust router infrastructure. It seems to start but then I get the following error when running the TIDC command:

...

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  1. There appears to be a problem with the ID Provider realm that you specified.
  2. Check that:
    1. the value you specified on the command-line matches the ID Provider realm you specified or asked your Trust Router operator to register for you.
    2. the ID Provider server name and IP address you specified in the portal or to your Trust Router operator are correct for your IdP server, and that they are accessible from anywhere on ports tcp/2083 and tcp/12309. This is very important!
    3. you have not specified your RP realm by accident, if it differs from your ID Provider realm.

 


More to come...