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Check the following:
  1. You have FreeRADIUS configured correctly for TLS. If you are behind a firewall, make sure that both your firewall and your FreeRADIUS server accept connections on port tcp/2083.
  2. Your rp_realm in the FreeRADIUS realm module is correctly configured for the host to use. If you have a separate IdP to your RP proxy, the rp_realm values between the IDP and the RP proxy may differ.
    Check your realm configuration at your Trust Router operator, including service realms and domain constraints.
  3. The name of your host is registered in DNS and resolves back to an IP address. Manual resolution in /etc/hostname hosts is not sufficient.
  4. The name of your host in the management portal is not an IP address.